Customer Care

Daniel Gath Homes
Customer-Care
……..dedicated to continuous improvement..



We strive to ensure…..

• all marketing information, documentation and communication is accurate, clear, honest and fair.
  
  we provide expert guidance at every stage, giving detailed information on the home you are buying and options available.
  
  we provide regular contact and updates on the progress of your new home, including liaison with the site manager and your dedicated new homes adviser.
  
  access to your new home prior to moving in for your inspection and for demonstrating how everything works.
  
  safety on site before and after you move in.
  
  we provide a personalised after-sales customer-care service including details of procedures and contact numbers relating to your new home warranty on handover of your new home.

At Daniel Gath Homes, our service to customers acknowledges the requirements of the 2010 Consumer Code.

As well as protection under our LABC 10 year New Home Warranty The Code sets out to safeguard new homebuyers ensuring: they are given fair and reliable information upon which to make their decisions; what service levels to expect; given reliable information upon which to make their decisions; know how to access independent, low-cost dispute resolution arrangements if dissatisfied.